All spa packages at Karkloof Safari Spa include the following:
- Use of the hydrotherapy facilities
- Use of luxury gowns during the day
- Unlimited light meals and snacks
- Organic herbal teas
- Specialist coffees
- Fruit smoothies
- Herbal infused iced teas
- Use of the Reflections Lounge
Please take note of the following points of etiquette, which are aimed at ensuring all our guests have the most enjoyable stay possible.
Please keep conversations in the Reflections Lounge and treatment areas to a low volume.
Environmental awareness and organic principles are a key part of our foundation and ethos. Our intention is to provide you with a natural, chemical-free environment; skin care products that provide you with the best that nature has to offer and knowing hands to guide you on a path of well-being.
Communicating your preferences
We would like to customise your treatment to the finest details of you preference. Please complete our consultation card prior to your treatment to guide us in our product and treatment selection. All aspects of a treatment can be modified to your taste: amount of light, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to give you a deep massage, or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will enjoy knowing your thoughts and clarifying any issues you might have. If any part of your experience is unsatisfactory, please first tell the therapist. If the response isn’t helpful, then by all means speak to a supervisor.
Please inform us should you prefer either a male or female therapist – don’t hesitate to let your choice be known. Also, if you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person.
Your preferred treatment time is important to us and we do recommend that you book as far in advance as possible.
If you need to cancel an appointment we ask that you please do so at least 24 hours in advance. And then keep the 100% cancellation fee on all treatments. We greatly appreciate your cooperation and understanding.
Please be sure to mention any medical conditions when you book your spa day. Certain treatments may not be advisable for you. Also, tell the therapist if you’re wearing contact lenses before you have a facial.
Mixing activities and spa-going
We do recommend that you try to stay out of the sun and avoid alcoholic beverages on the day of your treatment. Also refrain from any physically demanding endeavours after a spa appointment.
Exploring the facility
On arrival at the spa, your spa host will take you on a guided introduction to our facilities to ensure you are familiar with the diverse offerings. The tour will acquaint you with your surroundings and introduce you to the complimentary spa facilities.
Using shared facilities
Before entering a soaking pool, swimming pool or whirlpool, we ask that you please always shower. When enjoying the sauna or steam, always sit on your towel and wear the slip-on shoes provided by the spa.
On arrival you will be provided with a luscious spa robe and slip-on shoes. Traditional Thai massages are done fully clothed in pure cotton Thai attire provided by us. Swimsuits are required in all public areas. However, facilities in the change rooms, such as the sauna and steam-rooms, may be enjoyed either in a bathing suit or with no clothing at all.
Daily attire is very casual, with the emphasis on comfort. In addition to a swimsuit, we suggest you bring light workout clothes, warm-up suits and comfort wear for after your treatments. Deep relaxation will cause your body temperature to drop. Jewellery and other valuables should be left in the locker provided in the change room.
If you must shave, do so at least two hours before your scheduled appointment, particularly if you’re a man receiving a facial or a woman receiving any kind of scheduled bodywork.
Eating and drinking
Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward, especially if you plan to enjoy heat therapy.
Our Spa Café, Greens and Teas, provides healthy and nutritious meals, included in your day package. Please let us know if you have any dietary preferences. Our food philosophy is as organic, wholesome and in season as possible.
With improved health as a goal we support a smoke-free environment and want you to benefit from our pure, unpolluted air – a treatment in itself! Guided breathing exercises are available on request.
Scholars from the age of 16 are welcome when accompanied by an adult. This is for safety reasons as well as our concern for the impact on the comfort and relaxation of others.
We prefer them wild! As a wildlife conservancy, we do not allow any pets.
Please leave phones and pagers at home or in the locker provided in the change room, or turn them off before entering the spa.
Gratuities are not included in our prices and as such are welcomed. If you would like to leave a tip, about 10 percent is customary, but you may of course leave more or less, depending on the quality of the service and entirely at your own discretion. Gratuities will be shared amongst the entire team unless you specifically mention an individual.